Shipping policy

Thank you for shopping with Laghertha. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed.

We will notify you by email if there are any significant delays.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order.

Estimated delivery timeframes:

• Local orders (Lebanon): 2–5 business days

• International orders: 7–21 business days

Delivery times may vary depending on your location, customs processing, weather conditions, or courier delays.

3. Order Tracking

Once your order ships, you will receive an email or WhatsApp notification with a tracking number (if available).

Tracking updates may take 24–48 hours to appear.

4. Shipping Restrictions

We ship to most countries worldwide.

However, we reserve the right to decline orders to locations where customs regulations or courier limitations apply.

5. Wrong Address or Missing Information

Please make sure your shipping address is correct when placing your order.

Laghertha is not responsible for orders delayed or lost due to:

• Incorrect or incomplete addresses

• Address changes after shipment

• Failure to collect packages from the courier

If a package is returned to us due to an incorrect address, you may be responsible for reshipping fees.

6. Lost, Delayed, or Damaged Packages

We are not liable for packages lost or damaged during shipping.

If your order arrives damaged, please contact the courier directly to file a claim.

However, you may also contact us so we can assist you with documentation.

7. International Taxes, Duties & Customs

International orders may be subject to:

• Customs fees

• Import taxes

• Duties

These charges are determined by your country’s customs office and are the customer’s responsibility.

Laghertha is not responsible for delays caused by customs processing.

8. Undeliverable or Unclaimed Packages

If a package is returned to us because it was:

• Unclaimed

• Refused

• Unable to be delivered

You may be responsible for additional shipping charges to resend the package.

9. Order Changes or Cancellations

You may request changes or cancellations within 12 hours of placing your order.

After an order has been processed or shipped, we are unable to make changes.

10. Contact Us

For questions about your order or shipping details, contact us at:

get_laghertha@hotmail.com